mobility
reassure
and restore mobility
m
m
mobility
reassure and restore mobility
Ensuring mobility and safety wherever needed
A reassuring experience when the worst happens: here is what our assistance coordinators can organise. Their commitment: empathy, understanding of the situation, reassuring the customer, diplaying goodwill while organizing the assistance services, in order to ensure travellers' safety and the confort of drivers and passengers.
Auto and travel
On-site breakdown and repair assistance
Garage repairs
Handling wreckage
Tow/crane/hoist
Repatriation
Handling wreckage
Conveyance of a replacement driver
Substitute vehicule
Taxi
Accommodation whilst waiting for repairs
Luggage and pets
Administrative support
Cash advance
Medical assistance
Translation
- On-site breakdown and repair assistance
- Garage repairs
- Handling wreckage
- Tow/crane/hoist
- Repatriation
- Handling wreckage
- Conveyance of a replacement driver
- Substitute vehicule
- Taxi
- Accommodation whilst waiting for repairs
- Luggage and pets
- Administrative support
- Cash advance
- Medical assistance
- Translation
Performance-driven mobility
From call pick-up rates to customer satisfaction, together we can build indicators which really measure and improve your customers’ experience.
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1st
Private eCall center in the Benelux
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2 out of 3
Customers recommend us (NPS)
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30 secondes
Maximum wait time (SLA)
Mobility today and tomorrow
In light of current changes in usage, we are developing adapted and integrated assistance solutions for the guarantees requested.
Travel & medical
Electric bikes
Motorbikes, scooters, vespas etc.
HGVs, camper vans, mobile homes
Vehicle fleet
- Electric bikes
- Motorbikes, scooters, vespas etc.
- HGVs, camper vans, mobile homes
- Vehicle fleet
e Call
The IMA Group strives to be the leader in geo-tracked emergency calls, having developed this technology in 2003. That’s why today, IMA Benelux dedicates its 21 years’ experience to managing these calls.
